Complaints

I want to give you the best possible service. However, if at any point you become unhappy or concerned about the service I have provided then you should inform me immediately, so that I can do my best to resolve the problem.

If you would like to make a formal complaint, then you can require me to send you a copy of my full complaints procedure. Making a complaint will not affect how I handle your case.

What do to if I cannot resolve your complaint

The Legal Ombudsman can help you if I am unable to resolve your complaint myself. They will look at your complaint independently and it will not affect how I handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with me first. If you have, then you must take your complaint to the Legal Ombudsman:

  • Within six months of receiving a final response to your complaint

and

  • No more than six years from the date of act/omission; or
  • No more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them.

Contact details

Visit: www.legalombudsman.org.uk

Call: 0300 555 0333 between 9am to 5pm.

Email: enquiries@legalombudsman.org.uk

Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

What to do if you are unhappy with my behaviour
The Solicitors Regulation Authority can help if you are concerned about my behaviour.
This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
Visit their website to see how you can raise with the Solicitors Regulation Authority (www.sra.org.uk/consumers/problems/report-solicitor/) .